Online counselling works similar to traditional face-to-face therapy. While counsellors follow the same guiding therapeutic principles, online counselling allows individuals to easily access services in their own home via telephone or Jane telehealth online platform. Online counselling is ideal for those living in remote or rural areas, with limited physical mobility, who care for dependent family members or have no childcare, who have irregular work schedules, or those who simply want to connect and feel most productive when communicating from the comfort of their own home. In recent years, there has been an increase in individuals utilizing online counselling support, due to its immediate, flexible, convenient and effective nature. More specifically, there has been a sharp increase in demand for online services during the COVID-19 Pandemic.